Dennis Kirk Reviews

I have been ordering parts from them for 3 years now and have so many good things to say about them like speedy shipping,great product,great price,and wonderful customer service. Will order from this company as long as they have what I need.

Customer service department is absolutely rude. I can't believe you can a run a business like this. If you hate your job this bad then quit. Don't make everyone's life miserable in the process when they call into ask a question.

I ordered a new clutch cable for my bike, I will take full blame on ordering the wrong size. I sent the cable back as instructed by Dennis Kirk customer service, and put the new one on the sheet provided. After waiting over a week with no word from DK I called to see about my return. This is where it goes down hill, I was told they are going to charge me for my return plus shipping in order to get my part. They didn’t offer any kind of relief and I won’t be doing any business with this company in the future. If you get anything from them I hope it’s right the first time or you will be out extra money.

Always have the best customer service and fast shipping and if there is any issues they resolve it asap have been a customer of them for years and will continue to do so thanks dennis kirk

Wrong Bassani exhaust sent and when I called costumer service they were rude and unapologetic. First and last time dealing with this company. Do yourself a favor and order from Revzilla or J&P Cycles.

That is correct, she said she will go the next day to the warehouse but I just wanted to return for refund and I am sending it back today. Thankfully I saw on the box stating 36inch model, otherwise it would be brought to my HD dealership and the wrong $1500 exhaust would be installed with no ability to return after the installation. So I understand things happen but it would be 1500 waisted dollars for me. On top of that I had scheduled installation for this friday and scheduled day off for that so naturally I wasn’t happy with receiving the wrong part. The lady in costumer service didn’t seem to care for any of that.

Purchased a jacket on a Sunday night at 8:06 that said free shipping. Got a confirmation email and was charged shipping. Ok. I obviously hit the wrong button. Within 5 min I tried to change the order and had to email since no one answered on a Sunday night. Called 8am Monday morning and asked to change shipping speed. She said it already shipped same day. It shipped between 8:06 and 8:12 on Sunday night? I was basically dismissed and hung up on.

Truth is the price was EXACTLY the same on Amazon. I went with you because of past experience and buying with a smaller more local company. If I just went with Amazon I would have hit change order and been done.

Dennis Kirk returns are a scam. I ordered a larger windshield for my new snowmobile. When it came it appeared to have been returned—loosely packed in a plastic bag with no protective film. I took it out of the bag and held it up to my sled and saw that it would not fit without major modifications. After returning it I got a call from their customer service accusing me of installing it, damaging it and then returning it. They are insisting on a 30% discount for the return. Apparently this is how they make their money.

Horrible customer service. Quick to take your money but God forbid you have something wrong with your order. Spoke with Kassondra who seemed like I was interrupting her candy crush game.

Horrible all the way around! They sent me bars that looked like someone had returned. Thrown back in a box which when I received one end of the bar was sticking out of the box, tape all over the handle bar and missing hardware Called customer service Kassondra Sweeney which had an attitude like if their poor customer service and crappy packaging and service was my fault. Not even an apology. I should have read the reviews before giving them my business. Live and learn

Received my second order from Dennis kirk (tires) do you ahead of schedule and packaged perfectly! Don’t believe all the bad reviews because they have a great store!

Dennis kirk sent me a wrong part that was listed to fit my snowmobile, after sending it back i noticed they charged me double the shipping cost out of my refund for their screw up, i called them and they pretty much said too bad! I wont be dealing with these a-holes again!

I purchased a $50.00 Dollar gift certificate for my Grandson. He lost / misplaced / destroyed it!
I contacted "denniskirk" customer service, and they were happy to replace it, BUT it never came. They told me on three occasions that it was E-mailed to me. hey had the correct address, and I interrogated my computer history, but Nothing! Our club will not buy from them again. I could understand if they just refused to replace the certificate, but can not accept deceit.

Overpriced cheap Chinese part that don't work. Same item on Ebay for the fraction of the price. Purchased sissy bar with pad for my new Harley. Bracket doesn't even aline with pad holes and screws to short and I have to pay shipping back for a useless item. We have sold out souls to the devil.

I know whats in stock, they ship promptly and no issues with returns. Customer service I didn't ever have to deal with but for the older bikes you are kind of on your own when it comes to fitment, hence the appreciation of their return policy.

Received it overnight perfect fit, every, please. Great service would highly recommend buying from Dennis.